Refund
Policy.
Ceymphony is operated by Ceylent Private Limited. These clauses set out how refunds are handled — read them before placing an order, and write to us first if anything is unclear.
- 01Clause
Refund eligibility
Refunds are considered for unopened bottles only. Once the seal is broken, a bottle can’t return to the shelf, and the sale is final. The notes, character and intensity of every movement are described in full on its product page — if you’re unsure which to choose, write to us before ordering and we’ll help you pick.
- 02Clause
Damaged or incorrect deliveries
If a bottle arrives damaged, or the wrong movement arrives, write to us within 48 hours of delivery with photographs of the package and its protective padding. We’ll review and make it right — replacement or refund. Claims can’t be assessed once the packaging has been discarded, so keep everything until you’ve checked the bottle.
- 03Clause
Cancelling before dispatch
An order cancelled before it has been dispatched is refunded in full. The refund is processed within 3–5 business days of the cancellation request.
- 04Clause
Change of mind
Change of mind after delivery isn’t grounds for a refund. A fragrance is worn on skin and can’t be resold once it has left the studio sealed and returned opened. Please be certain before you order — and if you aren’t, ask us anything first.
- 05Clause
Authenticity
Every bottle is composed, macerated and hand-packed at our studio in Ja-Ela. If you have any concern about what’s in the bottle, you’re welcome at the studio — we’d rather show the work than argue about it. Authenticity claims are resolved in person for exactly that reason.
- 06Clause
Processing time
Approved refunds are processed within 3–5 business days. Depending on your payment method and bank, the amount may take additional days to reflect in your account.
- 07Clause
Return costs
Unless the product received is damaged or incorrect, return shipping costs are the customer’s responsibility.
- 08Clause
Final sale items
Items marked “Final Sale” or “Non-Returnable” are not eligible for refunds or exchanges.
- 09Clause
Documentation
Refund requests should include the order number or original receipt and any photographs relevant to the claim — it’s the fastest way for us to resolve it.
A short policy, honestly kept. If something has genuinely gone wrong with your order, we will make it right.
Queries or clarifications — hello@ceymphony.com or +94 75 555 7222.